Support
Contact us
The fastest way to reach us is by email: info@groviolearn.com
You can also use our support form, which goes to the same inbox:
Frequently asked questions
How do I cancel my Grovio Premium subscription?
Grovio subscriptions are billed through your Apple ID and can only be canceled through your Apple account, not through the Grovio app. Open the Settings app on your iPhone or iPad, tap your name at the top, tap Subscriptions, select Grovio - Business Learning, then tap Cancel Subscription. Your access continues until the end of the current billing period.
How do I request a refund?
Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Grovio purchase, and choose Request a refund. If Apple declines your request and you believe there's a specific issue on our end, email us at info@groviolearn.com and we'll help where we can.
How do I delete my account?
You can delete your account and all associated data directly from within the Grovio app: open Settings, tap Account, then tap Delete Account. Your data is permanently removed within 30 days, except where longer retention is required by law.
Deleting your account does not automatically cancel your subscription. If you have an active Premium subscription, cancel it separately through your Apple ID settings before or after deletion.
If you cannot access the app, email us at info@groviolearn.com from the email address on your account and we'll process the deletion for you.
My progress isn't syncing between my devices
Make sure you're signed in with the same Apple or Google account on all your devices. On the Home screen, pull down to trigger a manual sync. If the problem persists, sign out and sign back in on the affected device — this forces a fresh sync. Still stuck? Email us with your device model and iOS version and we'll investigate.
The app crashed or I found a bug
Sorry about that. Email us at info@groviolearn.com with your device model, iOS version, and a short description of what you were doing when the issue happened. Screenshots help a lot. We take crash reports seriously and respond within one business day.
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